Shipping Policy

Last updated: August 10, 2026

Thank you for shopping with Nuzzlefolk. This Shipping Policy explains how orders are processed, shipped, tracked, and handled if a delivery is delayed or lost.

Order processing

Orders are typically processed within 1–3 business days. During periods of high demand, holidays, or supplier interruptions, processing may take up to 5 business days. Business days do not include weekends or U.S. federal holidays.

Estimated delivery times

Standard delivery generally averages 10–15 days after shipment, depending on the destination, product origin, carrier, customs clearance, weather, and local delivery conditions. Delivery estimates shown at checkout or in tracking are estimates and are not guaranteed.

Some items may ship from different fulfillment locations. If an order contains multiple items, they may arrive in separate packages and on different dates.

Shipping rates and destinations

Available shipping methods, delivery destinations, and any shipping charges are displayed at checkout. We may be unable to deliver to certain remote locations, restricted regions, or addresses that a carrier cannot validate.

Tracking

When tracking is available, you will receive a shipping confirmation. A newly issued tracking number may take up to 48 hours to show carrier activity. Tracking scans may pause temporarily while a parcel moves between carriers, through customs, or between countries.

Address changes and cancellations

Please review your shipping address carefully before placing an order. Contact us as soon as possible if a correction is needed. We can only change or cancel an order before it has entered fulfillment. Once an order has shipped, it cannot be canceled or redirected through us.

Delayed or lost shipments

If tracking has not updated or your order has not arrived, contact us at nuzzlefolk@gmail.com with your order number. We will investigate with the fulfillment partner and carrier.

An order may qualify for a replacement or refund when it has no valid delivery confirmation and remains pending, in transit, or without tracking beyond 45 days from the shipping date for U.S. orders, 60 days for other international orders, or 110 days for orders shipped to Brazil. Eligibility is subject to carrier and fulfillment-partner verification.

Orders marked delivered

If tracking shows delivered but you cannot locate the package, please wait 24–48 hours, check with household members, neighbors, mailrooms, front desks, and parcel lockers, and contact the carrier. If the package is still missing, we may require written non-delivery confirmation from the carrier or postal authority before approving a replacement or refund.

Customs, duties, and taxes

International orders may be subject to customs duties, import taxes, or fees imposed by the destination country. Unless collected at checkout, these charges are the customer’s responsibility. Customs processing can extend delivery times.